Tech Info

Technical Information

Trend Controls 963: Important IBC Reminder

Important Withdrawal Reminder

What to know before ordering Trend Controls 963

IBC would like to remind our partners and customers of the following technical information to consider before ordering 963. Trend Controls will continue to support 963 after it is withdrawn on the 23rd December 2019, but IBC would like to emphasise the following:
  • Project specs may become non-compliant if the spec contains standard clauses stating no obsolete product should be installed.
  • Please inform your clients, contractors and specifiers about the withdrawal of 963 now to avoid potential damage to your reputation.
  • Currently, there are no plans to further develop 963 and Trend will no longer run updates or patches, unless completely necessary. Please be aware there is no guarantee what will happen if your client upgrades their IT infrastructure. The 963 Server/Station needs to remain at the Trend recommended Microsoft version and auto updates turned off. Many browsers have already discontinued the support for the JAVA plug in required to use 963. Currently Microsoft Explorer is still supporting the JAVA plug in but there is no guarantee for how long. Please check with your Trend System Integrator of all the supported versions of Microsoft Software.
  • As with other obsoleted Trend products, there will be support available for 963 for a period of 10 years from the date of its withdrawal.

Your Pathway to IQVISION

If you would like to speak with an IBC representative about 963, and how it affects you or would like to know more about upgrading to 963’s successor IQVISION, email [email protected] or phone +353 (0) 1 45 75 421 and ask to be connected to sales.

The Next Generation OAM II Has Arrived!

OUTDOOR AIRFLOW MEASUREMENT JUST GOT EASIER WITH OAM II! Air Monitor's OAM II Airflow Measurement System continues to offer improved solutions for this challenging application; now with enhanced features! New features include:
  • True dual channel airflow measurement systems - two transmitters in one, ideal for multiple intakes
  • Automatic barometric pressure compensation - accounts for real time shifts in absolute pressure
Engineered performance and reliability:
  • AMCA certified for ducted and free inlets
  • Native BACnet MS/TP and Modbus RTU
  • Simple to install on new and retrofit projects
  • Impervious to wind, water and debris
  • Large operating range - from 100 to 3000 SFPM
Please email us at [email protected] for more information. You may also contact us by phone at +353 (0) 1 457 5421
Would you like to get the latest IBC Catalogue mailed to you? Please email [email protected] and request your hard copy today. Click here for a PDF copy of the IBC Catalogue.
reliable controls ibc

RC-RemoteAccess update now released

Reliable Controls have released a new update for their BACnet software RC-RemoteAccess. The new RC-RemoteAccess update makes many improvements including:

Improvements in

Warning messages when canceling updates

If a user attempts to cancel a configuration change being sent to B/VPN connected clients, a dialog box warns that clients may be partially configured and gives the user the option to continue with the cancellation or return to the configuration

B/VPN migration default port

The Migrate B/VPNs wizard does not populate a default value for the Service TCP Port. There are also many fixes to RC-RemoteAccess making it a more stable and streamlined BACnet system.

Fixed in RC-RemoteAccess update

B/VPN updates

When a B/VPN is added or deleted to either the Primary or Failover server, the other server automatically updates to reflect the change without requiring a page refresh. If the Primary or Failover server is disconnected, the B/VPN information updates when the Primary and Failover server connection is restored.

Server or certificate cancellations apply to Failover server

When server or certificate changes are cancelled, the changes are also cancelled on the Failover server. Click here for the full list of changes. The full list is also available in HTML and PDF formats.

Have any questions or need help?

Want to know more or have any questions related to this or any other product? Our sales team is always ready when you are! Email [email protected] or Phone +353 (0) 1 45 75 421
Would you like to get the latest IBC Catalogue mailed to you? Please email [email protected] and request your hard copy today. Click here for a PDF copy of the IBC Catalogue.
IQ4e Integration

Trend Controls IQ Interfacing is Now Available!

Trend Controls have announced the introduction of IQ Interfacing to the IQ4e product range, which provides an easy and intuitive way of interfacing Modbus points into an IQ4 controller. Modbus is the only protocol available right now, with M-Bus available later in the year. For full product details and a video demo, please click here.

IQ Interfacing Made Simple

IQ Interfacing to the IQ4e product range is now available to order.

IQ Interfacing helps to reduce project costing through a single box solution which decreases required panel space, installation costs and reduces the engineering requirement by providing pre-defined plant blocks, which can simply be dragged onto a schematic page. Put simply, it provides the simplest and most efficient way to integrate Modbus devices into a Trend BEMS.

IQ Interfacing provides peace of mind as the plant blocks have already tested both in-house at Trend and within their beta program. Trend's market-leading 5-year warrant also, of course, supports this product.

Improved User Experience

IQ Interfacing has prioritised the user experience. So much so, that Partners will be able to simply select their solution and meter, drag and drop this selection onto an IQSET page and the system will generate the correct registers and strategy. Many common devices are already supported including ABB, Honeywell, Schnieder, Kamstrup and Socomec Meters, as well as Honeywell VSDs.

Got More Questions?

Our IBC  Sales Team will be happy to provide further information and answer all your queries. Please contact us here or phone 01 4575421 and ask for Rich. For full product details and a video demo, please click here. For datasheet click here or for the interfacing flyer, click here.
trend iq vision

Trend IQVISION: release of new options for point extensions on IQ VISION

Trend is pleased to announce the release of new options for point extensions on IQ VISION. These will enable a more cost-effective solution that provides even greater value when extending IQ VISION for larger projects. 

3 Categories of Extension

  • Trend point extensions - 25k, 50k &150k Trend point extensions.
  • Trend point extensions for 963 upgrades - the above point options exclusively for customers upgrading an existing 963.
  • Open point extensions - 25k & 50k points extension for open points, such as BACnet, MODBUS, etc.
For details please see the table below
Order Code Price List Description
IQV-25000-EXT Extend base license with additional 25K Trend points - TA201381
IQV-50000-EXT Extend base license with additional 50K Trend points - TA201381
IQV-150000-EXT Extend base license with additional 150K Trend points - TA201381
963-IQV-25000-EXT* Extend base license with additional 25K Trend points - TA201381
963-IQV-50000-EXT* Extend base license with additional 50K Trend points - TA201381
963-IQV-150000-EXT* Extend base license with additional 150K Trend points - TA201381
IQV-25000-OPEN Extend base license with additional 25K Open protocols points - TA201381
IQV-50000-OPEN Extend base license with additional 50K Open protocols points - TA201381
* These items can only be ordered at the same time as a core IQVISION upgrade. If the customer still requires the item post upgrade, i.e. in 6 months time, the standard IQVISION non-upgrade parts must be used.

Establishing Large IQ VISION Systems

With the introduction of these new parts, very large IQVISION systems can be established and it is important to ensure the design architecture fits the application. There is not a “one size fits all” solution and system design will be dependent on the application. For example, a large building with 250k pts with lots of historical logging and 100 users accessing data simultaneously may need 2 servers to balance the load, compared to a system with 400 small remote sites with 10 users requiring one. We would recommend contacting Trend for systems greater than 200k points, to allow us to provide best practice guidance on the options.

Your Pathway to IQ VISION

As you may be aware, Trend's 963 is slowly being withdrawn, with IQ VISION an impressive successor. If you'd like to find out more contact Rich Costa or Keith Rickard or alternatively email [email protected]

Here To Help!

If you need further information on this or any Trend product, please contact us, we'd be happy to assist!
reliable controls hospitality

RC-Hospitality Achieves Oracle Validated Integration

A Gold-Standard Achievement for Reliable Controls

Reliable Controls®, a Gold level member of Oracle PartnerNetwork (OPN), today announced the achievement of Oracle Validated Integration of RC-Hospitality® 1.0 with Oracle Hospitality OPERA 5.5. RC-Hospitality is a simple, flexible, and sustainable guest-room integration solution. RC-Hospitality automatically assigns the HVAC/lighting occupancy setting for any room upon guest check-in. This enables the MACH-System™ to improve guest-room comfort and operational efficiency, while delivering analytics for the entire facility.

What it Takes to Achieve the Oracle Gold Standard

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. The integration will instill confidence in customers, helping to reduce costs and provide an improved user experience. David Hicks, vice president for Worldwide ISV Cloud Business Development at Oracle said,
Achieving Oracle Validated Integration gives our customers confidence that the integration between RC-Hospitality® and Oracle Hospitality OPERA is functionally sound and performs as tested. For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.

Oracle Validated Integration & Oracle PartnerNetwork

Oracle Validated Integration, available through the Oracle PartnerNetwork, gives customers confidence that the integration of a complementary partner software product with an Oracle “on-premises” Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the “Oracle Validated Integration” logo. For more information about Oracle validation click here or to read about Oracle PartnerNetwork click here. To read the press release in full please click here.

IBC & Reliable Controls

IBC is a proud partner of Reliable Controls. RC proudly offers an industry-best, 5-Year Warranty on all controllers. For more information on this RC update, other RC products or for any queries you may have on any other partner and their products, please get in touch here, we'll be happy to assist you.

Trend Control Systems Feature Updates

trend control systemsFeature Updates for IQ 4 v3.7

You may have read details for features included in Trend Control Systems IQ 4 v.3.7 and IQSET v7.3. IQ 4 v3.7 has now started shipping, and so we'd like to remind you of the following;
  • Version 3.7 includes Secure vCNCs, for which there is a new procedure to setup a vCNC in a controller, please take this opportunity to attend the online training via the LMS.
  • Without IQSET v7.3 or above engineers will not be able to Upload/Download to a controller with IQ4 v3.7 firmware.
  • When upgrading to IQSET v7.3 or above be aware the minimum requirement is Windows 8.1 on a 64Bit PC
To download IQ®4 v3.7, please click here

TES version 3.8u4 is now available

TES version 3.8u4 is now available on PNet. This release updates TES to the latest version of Niagara AX
  • This release fixes the issue where, in certain circumstances, after 200 or more days of runtime, the network stack on a TONN could get into a state where it would consume 100% of the CPU. This was resolved in AX 3.8U2. Note: that previous resolution in earlier AX builds was incomplete.
  • Further information about this release can be found in the Niagara 3.8u2, 3.8u3, and 3.8u4 release notes.
To download TES version 3.8u4, please click here

Here to Help You

As your premier independent distributor and value-added reseller of BEMS, controllers, measurement and peripheral products, IBC is happy to assist you with any products or existing updates you may want more information on. Contact us today for all queries and quotes.
trend controls ltd

Trend Controls 963 Withdrawal Reminder and Final Update

Trend Controls 963 has served many building operators and our industry for over 15 years, but the time has come to remove this product from sale. From December 23rd, 2019, 963 software will no longer be available for purchase. The technology used within the product is aging and uses components where their future support is not guaranteed by their developers, resulting in unacceptable increased risk to our family of Trend Partners and end-users. As of December 23rd, 2019, Trend will withdraw the final 963 parts from the price list, with the following exceptions:

Product Description Order Code
963 Supervisor Software additional client licenses (from existing number to 25 user. Note: serial no. required) 963S/UP/*/25USER


At IBC our mission is to ensure you have access to the most up to date information that's important to the work you do. If you'd like more information on this Trend withdrawal or have any questions relating to this or any other product or partner company please don't hesitate to contact our team.

Trend 963 Final Update

Following the announcement of this withdrawal, the final 963 update is now available. Changes in this service pack include several fixes and a number of software enhancements. To view the full list of changes, please click here.

A New Era of Trend Technology

Trend Control's recent launch of IQ VISION version 2.2 has exceeded all expectations and has now established itself as the BMS Supervisor of choice for Trend Partners. IQ VISION 2.2 provides engineers and users with superior integration, visualisation, and IT compliance, meeting the needs of many stakeholders in the life cycle of both traditional and connected buildings. To find out more about IQ VISION, talk to our team now.

Trend Changes to 5-Year Warranty

Our Products are Outstanding!

....................and to back up this statement we are now providing a 5 years warranty on Trend IQ4 & IQ4 I/O*.

All IQ4 controllers and IQ4 I/O modules purchased from the 1st of June 2018 will receive a 5-year limited hardware Warranty.*

*This is applicable on Trend systems installed with IQ4 controllers and IQ4 I/O modules. For systems which contain a mixture of IQ4 controllers & 3rd party I/O modules the extended warranty is not offered and our standard 2 year warranty applies as this solution increases the risk to the Trend hardware installed. Offering a solution with Trend IQ4 Controllers and Trend I/O modules provides the best long term investment for our mutual end-users. It improves the long term supportability and is future proofed. So keep it simple, keep it Trend and benefit from the extra 3 years of support and protection on your Trend Controllers.

This extended warranty does not include parts of the product that are implemented to prevent cyber security issues, when it is no longer reasonable to continue to provide security updates to firmware due to advances in or availability of 3rd party components or processing performance and capacity of the original product.

We have updated our standard partner Terms & Conditions document to reflect this very positive change.


Trend Marketing

Trend Energy Manager Update

Further delays to Trend Energy Manager to ensure most secure and high-quality product possible

Further to Trend's announcement on July 12th 2017 regarding Trend Energy Manager update being placed on hold. There has been a further delay, in order to guarantee the most robust and secure product possible. The new version of Trend Energy Manager will be supplied with Microsoft’s new SQL Server to ensure the latest version of software is used. Microsoft SQL Server 2017 Express is only supported on 64 bit Windows Operating Systems, and it is due to this change in embedded component that Trend have required additional engineering time in the development of the software. This also means that the software can only be used on 64 bit operating systems. At the same time, given the importance of cyber security,Trend are taking the opportunity to re-test every aspect of the product. As a result Trend now anticipate TEM will be available in Q2 2018. When released TEM will support the following Windows Operating Systems - Windows 8**, Windows 8.1**, Windows 10**, Windows Server 2012 and Windows Server 2016 (** Only 64 bit versions of the Operating System are supported). This will affect the following order codes:
Order Code Product Description
TEM/TU/050 Trend Energy Manager for 50 Points (3 User)
TEM/TU/100 Trend Energy Manager for 100 Points (5 User)
TEM/TU/250 Trend Energy Manager for 250 Points (5 User)
TEM/TU/500 Trend Energy Manager for 500 Points (10 User)
TEM/TU/UL Trend Energy Manager for 2000 Points (25 User) (special order only)

Would you like to get the latest IBC Catalogue mailed to you? Please email [email protected] and request your hard copy today. Click here for a PDF copy of the IBC Catalogue.